Second National
Conference on
Quality Health Care for Culturally Diverse Populations:
Strategy and Action for Communities, Providers, and a Changing Health
System
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Second National
Conference on |
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| October 11-14, 2000 |
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Wed., October 11 | Th., October 12 | Fr., October 13 | Sat., October 14 | Poster Presentations | ||||||||
1-8. Sifting Through Cultural Competency/ Diversity Training Programs: Trainer And Client Perspectives On Essential Elements And TechniquesThe presenters will present views that help participants differentiate "diversity training” and "cultural competence training.” The value and use of both kinds of training will be presented and discussed with workshop participants. Particular emphasis will be given to the unique challenges posed by complex health care organizations and their diverse populations of patients and staff. As we present different modes and types of training programs, we will examine those techniques that engage and educate those who attend such training. However, we believe the success of training initiatives is the degree to which they influence the organization in its response to diversity issues and the extent to which behavior of staff and patients is truly changed. Different approaches to effecting organizational and personal change are warranted, depending on circumstances and desired outcomes. We will explore a variety of these methods. In considering both the trainers' and the clients' perspectives, both diversity and cultural competence training pose challenges. Some of the issues to be considered are: what are the organization's policies and practices and how must they be changed? When is classroom training effective and when should there be an educational intervention within an organization? What expectations does the client have of the trainer and vice versa? Even when one has answered these questions, one recognizes the limitations of training by itself. It must be viewed as one tool in a broad set of initiatives. Participants in the workshop will hear our perspectives as both clients and trainers and take home some new ideas and methods for effective cultural competence and diversity training. Laura Avakian is Vice President for Human Resources for the Massachusetts Institute of Technology, one of the world's premier universities, located in Cambridge, Massachusetts. Prior to joining MIT, she was senior vice president, human resources, for Beth Israel Deaconess Medical Center in Boston and for its parent corporation, CareGroup. She has held executive human resources positions in healthcare for 24 years. She received her B.A. degree from the University of Missouri at Columbia and her M.A. degree from Northwestern University. She is past-president of the American Society for Healthcare Human Resources Administration, and has received the distinguished service award, literature award and chapter leadership award from that society. She received the 1996 Award for Professional Excellence in Human Resources Management from the Society for Human Resource Management, which has 50,000 members internationally. She has served as editor of the Yearbook of Healthcare Management and authored numerous chapters and articles on human resources management. Laura participated in numerous workshops and conferences on workforce diversity. Supported by a grant from the Robert Wood Johnson Foundation, she helped develop a cross-cultural competency self-evaluation tool for healthcare organizations.
Suzanne Salimbene, PhD is an internationally known speaker, author, and trainer who developed an interest and expertise in cross-cultural communication during her more than 25 years as English language consultant and training director for educational institutions and multi-national companies throughout the world. Dr. Salimbene, President of Inter-Face International, which has focused exclusively on health care since 1993. They assist healthcare institutions improve the quality and efficiency of their services by training administrators, medical staff, and other front-line employees to meet the special needs of an increasingly diverse client/patient populations. They also assist managers and supervisors communicate more effectively with their culturally and linguistically diverse staff and provides training to help employees at every level of the organization improve their ability to work together through greater awareness and sensitivity to culture. . She is the author of What Language Does Your Patient Hurt In? A Practical Guide to Culturally Competent Patient Care, 2000, Diversity Resources, HealthCare DIVERSOPHY a training tool for caregivers, What Language Does Your Patient Hurt In? A 3-Video Training Course for Nurses of Patients from other Cultures, She is published in Journal of Nursing Care Quality, California Medicine, ASTD's Performance and Practice Healthcare Forum and many other medical and nursing journals. Her, Culturally Competent Care is in its 5th year of publication. She has worked with many major healthcare organizations including FHP, Kaiser Permanente, Blue Cross of California, Rockford Memorial Health System, The Health Alliance of Greater Cincinnati, Pfizer Laboratories, and Serono Laboratories, and The Metropolitan Chicago Health Care Council. Dr. Salimbene is available for customized talks, workshops, and continuing
education programs at your facility or healthcare institution.
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essentials | models
and practices | policy |
legal issues | networking |
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Diversity Rx is sponsored by: |
 The National Conference of State Legislatures |
 Resources for Cross Cultural Health Care |
 Henry J. Kaiser Family Foundation |
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