Preconference Skills-Building Workshops
Wednesday, October 2, 2002 – 8:30-11:30 AM

7:30 am: Registration and Continental Breakfast

8:30-11:30 am: Preconference Intensive Training Sessions – 6 Concurrent

Workshop A: Writing, designing and translating program materials for low literate consumers

Penny Lane, MPH Program Manager, The Center for Health Literacy and Communication Technologies, MAXIMUS
Mercedes Blanco, MA Director, Translation Services Group, The Center for Health Literacy and Communication Technologies, MAXIMUS
Room: Promenade A

 

Workshop B: Cultural assessment in clinical psychiatry and other health fields

Francis G. Lu, MD Professor of Clinical Psychiatry, University of California, San Francisco
Room: 309

 

Workshop C: Cross-cultural education across the continuum

Joseph Betancourt, MD, MPH Senior Scientist, Institute for Health Policy; Director for Multicultural Education, Massachusetts General Hospital, Harvard Medical School
Melanie Tervalon, MD, MPH Assistant Professor, School of Medicine, University of California, San Francisco
Tricia Tang, PhD Assistant Professor, University of Michigan Medical School
Alex Green, MD Assistant Professor of Medicine; Associate Director, Primary Care Internal Medicine Residency Program, New York Presbyterian Hospital-Weill Medical College of Cornell University
Room: Promenade B

 

Workshop D: "It’s not about colored beads anymore": designing and conducting research among American Indian populations using culturally appropriate, tribally specific and scientifically valid approaches

Theda McPheron Keel, RN, MA, MS President & CEO, Wind Hollow Foundation
Rebecca Akins Wind Hollow Foundation
Room: 312

 

Workshop E: Legal overview and advocacy strategies for assuring linguistic and cultural access to health care

Doreena Wong, JD Staff Attorney, National Health Law Program
Heng L. Foong Program Director, PALS for Health (Pacific Asian Language Services)
Lisa M. Simeone Regional Manager, Office for Civil Rights – Region V, USDHHS
Mara Youdelman, JD, LLM Staff Attorney, National Health Law Program
Carol Pryor, MPH Policy Analyst, The Access Project
Karin Wang, JD Deputy Regional Manager, Office for Civil Rights – Region IX, USDHHS
Susan Kim, MPH Project Coordinator, Asian Health Coalition of Illinois
Room: Promenade C

 

Workshop F: Teaching core competencies in interpreter training: challenges and opportunities for curriculum development

Priscilla Mendenhall Program Director, Community Health Connect, Northern Virginia Area Health Education Center
Cynthia E. Roat, MPH Trainer and Consultant
Room: Jackson

 

11:30-1:00 pm "Lunch on Your Own"

Main Conference
Wednesday, October 2, 2002 – 8:30-11:30 AM

8:30am-1:00 pm: REGISTRATION

1:00-2:00 pm: Welcome & Introductions*

Dennis P. Andrulis, PhD, MPH Research Professor, Department of Preventive Medicine and Community Health, SUNY Downstate Medical Center
Julia Puebla Fortier Director, Resources for Cross Cultural Health Care
Ruth Rothstein Chief, Cook County Bureau of Health Services

2:00-3:00 pm: Keynote Address - "Culture and Quality: Joining the Levers"

Mark Smith, MD, MBA President and Chief Executive Officer, The California HealthCare Foundation

*All Plenary Sessions and Lunches will be held in the Grand Ballroom.

3:15-5:15 pm: Concurrent Sessions - A Workshops

Session A-1: Using technology to reduce language barriers

Javier González Director of Language Initiatives, Center for Immigrant Health Primary Care, NYU School of Medicine
Stefanie Trice Project Coordinator, Center for Immigrant Health, NYU School of Medicine
Robert Pollard, PhD Director, Deaf Wellness Center and The Strong Connections Program, University of Rochester Medical Center
Kathy Miraglia, MS Coordinator, Interpreter Services; Manager, The Strong Connections Program, University of Rochester Medical Center
Room: Promenade A

 

Session A-2: Using the CLAS Standards to stimulate reform in regional health systems

Carola E. Green Certified Medical Interpreter; Program Coordinator, Vista Community Clinic HPC
Konane M. Martinez, MA Visiting Fellow, Center for US-Mexican Studies, Center for Comparative Immigration Studies, University of California, San Diego
Miya Iwataki Director, Office of Diversity Programs, Los Angeles County Department of Health Services
Francesca Gany, MD, MS Director, Center for Immigrant Health, Division of Primary Care, NYU School of Medicine
Jyostna Changrani, MD, MPH Assistant Director, Center for Immigrant Health, Division of Primary Care, NYU School of Medicine
Room: Promenade B

 

Session A-3: Setting standards for cultural competence training

M. Jean Gilbert, PhD Visiting Professor, Anthropology Department, California State University, Long Beach
Julia Puebla Fortier Director, Resources for Cross Cultural Health Care
Melanie Tervalon, MD, MPH Assistant Professor, School of Medicine, University of California, San Francisco
Joseph Betancourt, MD, MPH Senior Scientist, Institute for Health Policy; Director for Multicultural Education, Massachusetts General Hospital, Harvard Medical School
Room: Promenade C

 

Session A-4: Strategies for collecting demographic information on diverse populations

Romina Kee, MD, MPH Senior Attending Physician, Collaborative Research Unit, Cook County Hospital
Elizabeth A. Jacobs, MD, MPP Senior Attending Physician, Cook County Hospital; Assistant Professor of Medicine, Rush Medical College
Susan Merrill, PhD, MPH Epidemiologist, California Medical Review Inc. (CMRI)
Merry Tantaros, RN, MA Project Manager, Managed Care, Community-Based Quality Improvement, California Medical Review Inc. (CMRI)
Kelle D. Eason, MPH Health Services Analyst II, Community-Based Quality Improvement, California Medical Review Inc. (CMRI)
Rael Slavensky, RN, MA Collaborative Research Unit, Cook County Hospital
Room: Grand C

 

Session A-5: Assessment of curriculum on cultural competence in medical schools

Deborah Danoff, MD Associate Vice President, Division of Medical Education, Association of American Medical Colleges
Ella Cleveland, PhD Senior Staff Associate, Division of Community and Minority Programs, Association of American Medical Colleges
Anne C. Beal, MD, MPH Senior Program Officer, Quality of Care for Underserved Populations, The Commonwealth Fund
Jeanette South-Paul, MD Professor and Chair, Department of Family Medicine, University of Pittsburgh
Room: Jackson

 

Session A-6: Meeting federal guidance on cultural competence: a managed care organization’s experience

Gayle Tang, MSN, RN Director, National Linguistic & Cultural Programs, Kaiser Permanente
Room: 312

 

Session A-7: Improving physician-patient partnership through computerized skills training

Lisa A. Cooper, MD, MPH Associate Professor of Medicine and Health Policy & Management, Welch Center for Prevention, Epidemiology, & Clinical Research, Johns Hopkins Medical Institutions
Debra L. Roter, DrPh Professor of Health Policy & Management, Johns Hopkins Bloomberg School of Public Health
Susan M. Larson, MS Project Coordinator, Johns Hopkins Bloomberg School of Public Health
Room: 309 *Enrollment limited to 20 participants. If possible, please bring laptop computer.*

6:00-7:30 pm: Cocktail Reception & Resource Center – Astor Room

Thursday, October 3, 2002: Day 2

7:30-8:00 am: Continental Breakfast

8:00-9:15 am: Plenary Session

"The Role of Language and Culture in Patient Safety"

Paul M. Schyve, MD Senior Vice President, Joint Commission on Accreditation of Healthcare Organizations

 

"The Institute for Culturally Competent Care: Leveraging Kaiser Permanente's Expertise"

Nilda Chong, MD, DrPH, MPH Director, Institute for Culturally Competent Care, Kaiser Permanente9:30-11:30 am: Concurrent Sessions - B Workshops

 

Session B-1: Evaluating the success of cultural competence interventions

Wendy L. Siegel, MUPP Partner, Millennia Consulting, LLC
Louise Cainkar Research Assistant Professor, University of Illinois, Great Cities Institute, College of Urban Planning and Public Affairs
Mariann S. O’Keefe, MS Principal Consultant, Data Matters
Jeanne M. Nelson, MSN, RN Coordinator, Multicultural Healthcare Alliance, Mayo Clinic Rochester
Room: Promenade A

 

Session B-2: National Council on Interpretation in Health Care forum series: listening to your voice about a national code of ethics

Cynthia E. Roat, MPH Trainer and Consultant
Bruce T. Downing, PhD Associate Professor of Linguistics; Director, Program in Translation and Interpreting, College of Continuing Education, University of Minnesota
Karin Ruschke, MA President, International Language Services
Room: Promenade B

 

Session B-3: Racial/ethnic health disparities: a civil rights matter

Sylvia Philpot Investigator, Office for Civil Rights – Region V, USDHHS
Patricia Harper Equal Opportunity Specialist, Office for Civil Rights – Region V, USDHHS
Room: Promenade C

 

Session B-4: Integrating cultural competence into the quality goals of the organization

Kelvin P. Quan, JD, MPH Chief Financial Officer & General Counsel, Alameda Alliance for Health
Juanita M. Dimas, PhD Cultural and Linguistic Program Manager, Alameda Alliance for Health
Gamini Gunawardane, PhD, JD Director of Legal & Regulatory Affairs, Care 1st Health Plan
Regina Ziashari Cultural and Linguistics Specialist, Care1st Health Plan
Room: Grand C

 

Session B-5: Improving communication between patients and care providers

Alan Cass, BA, MBBS, FRACP Harkness Fellow in Health Policy, Department of Health Care Policy, Harvard Medical School
Elizabeth Wu, MA Coordinator, Regional Clinician-Patient Communication Program, Kaiser Permanente Southern California
Room: Grant

 

Session B-6: Communication challenges for special populations: the elderly and people with mental illness

Fred A. Kobylarz, MD, MPH Assistant Professor, Family Medicine, Center for Healthy Families and Cultural Diversity - RWJ Medical School
Jo Ann Kairys, MPH Executive Director, Center for Healthy Families and Cultural Diversity, UMDNJ-Robert Wood Johnson Medical School
Ben Karlin Licensed Interpreter, Saint Louis Psychiatric Rehabilitation Center
Room: Lincoln

 

12:15-1:15 pm: Luncheon Address – "Data, Disparities and Discomfort: Moving The Cultural Competency Agenda"

Robert K. Ross, MD Chief Executive Officer, The California Endowment

1:30-3:30 pm: Concurrent Sessions - C Workshops

Session C-1: Making the case for quality interpreter services: research update

Glenn Flores, MD Associate Professor of Pediatrics, Epidemiology & Health Policy; Director, Community Outcomes; Associate Director, Center for the Advancement of Urban Children, Department of Pediatrics, Medical College of Wisconsin
Sharon Lee, PhD Professor, Department of Sociology, Portland State University
Room: Promenade A

 

Session C-2: Designing and integrating the results of internal assessments to improve organizational cultural competence

Miguel Tirado, PhD Professor of Health and Human Services, Institute for Community Collaborative Studies, California State University, Monterey Bay
Juanita M. Dimas, PhD Cultural and Linguistic Program Manager, Alameda Alliance for Health
Elisa Friedman, MPH Director of Planning and Evaluation, Department of Community Affairs, Cambridge Health Alliance
Loretta Saint-Louis, PhD Director of Multilingual Interpreting, Department of Community Affairs, Cambridge Health Alliance
Marcia Cohen Lidman, MSW Director of Employee Development, Organizational Development Department, Cambridge Health Alliance
Room: Promenade B

 

Session C-3: Collecting race, ethnicity, and language data: federal policies, practices, and perceptions

Mara Youdelman, JD, LLM Staff Attorney, National Health Law Program
Ruth T. Perot, MAT Executive Director, Summit Health Institute for Research and Education, Inc.
Jan T. Liu, MHS Policy Analyst, Asian & Pacific Islander American Health Forum
Arlene S. Bierman, MD, MS Senior Research Physician, Center for Outcomes and Effectiveness Research, Agency for Healthcare Research and Quality (AHRQ), USDHHS
Deeana Jang, JD Senior Civil Rights Analyst, Office for Civil Rights, USDHHS
Room: Promenade C

 

Session C-4: Innovations in cultural competence training for practicing physicians

Jeanette E. South-Paul, MD Professor and Chair, Department of Family Medicine, University of Pittsburgh
Robert Like, MD, MS Associate Professor; Director, Center for Healthy Families and Cultural Diversity, Department of Family Medicine, UMDNJ – Robert Wood Johnson Medical School
Carlos Rodríguez, PhD Principal Research Scientist, American Institutes for Research
Guadalupe Pacheco, MSW Special Asst. to the Director, Office of Minority Health, USDHHS
Room: Grand C

 

Session C-5: Assessing the language skills of and using bilingual staff to address language barriers

Elizabeth Colón Director, Cross-Cultural Interpreting Services
Linda Coronado Director, Department of Interpreter Services, Cook County Hospital
Nhu-Hao T. Duong, MBA Associate Director, Customer Service, CalOptima
Room: Grant

 

Session C-6: Improving access to health services for limited English-speaking patients

Elizabeth Anh-Dao Nguyen Cultural & Linguistic Specialist, Cultural and Linguistic Services, L.A. Care Health Plan
Enrique Martinez, MD Associate Medical Director, Fantus Health Center, Cook County Bureau of Health Services
Lori Ramos, MA, MPH Executive Director, Centro San Bonifacio
Peg Dublin, RN, BSN Community Resource Coordinator, Maternal and Child Health Program, UIC School of Public Health
Room: Lincoln

 

3:45-4:45 pm: Plenary Session – Confronting Racial and Ethnic Health Disparities in Health Care: Institute of Medicine Plenary Panel

Moderator: Nathan Stinson*, Jr., PhD, MD, MPH Deputy Assistant Secretary for Minority Health, US Department of Health and Human Services
Joseph Betancourt, MD, MPH Senior Scientist, Institute for Health Policy; Director for Multicultural Education, Massachusetts General Hospital, Harvard Medical School
Carolina Reyes, MD Vice President, Planning and Evaluation, The California Endowment
*Due to unforeseen circumstances, Dr. Stinson was unable to attend. The session was moderated by Guadalupe Pacheco, MSW, Special Assistant to the Director, Office of Minority Health, USDHHS.

4:45-6:15 pm: Roundtable Discussions

A. (Wo)man or machine: is there a best way to provide interpretation services?

Moderator: Julia Puebla Fortier Director, Resources for Cross Cultural Health Care
Room: Grant

 

B. Return on investment: what's the business case for cultural competence?

Moderator: Gayle Tang, MSN, RN Director, National Linguistic & Cultural Programs, Kaiser Permanente
Room: Lincoln

 

C. Bringing town and gown together for cultural competence: how to promote partnerships for research

Moderator: Sharon Lee, PhD Professor, Department of Sociology, Portland State University
Room: Promenade A

 

6:30-9:00 pm: Film Festival*

Host: Maren Grainger-Monsen, MD Filmmaker-in-Residence, Senior Research Scholar, Center for Biomedical Ethics, Stanford University
*Please refer to the schedule in the conference binder.

 

Friday, October 4, 2002: Day 3

8:00-8:45 am: Breakfast Breakthrough Session – "The Pathway of Cultural Awareness: Rejuvenating the Weary Soul"

Jeffrey M. Ring, PhD Director of Behavioral Sciences, Family Practice Residency Program, White Memorial Medical Center

 

8:45-9:30 am: Plenary Session – “Cultural Competence on the Cutting-Edge: Experts Point the Way to the Future”

Moderator: Julia Puebla Fortier Director, Resources for Cross Cultural Health Care
Cindy Brach, MPP Health Policy Researcher, Center for Organization and Delivery Studies, Agency for Healthcare Research and Quality
Glenn Flores, MD Associate Professor of Pediatrics, Epidemiology & Health Policy; Director, Community Outcomes; Associate Director, Center for the Advancement of Urban Children, Department of Pediatrics, Medical College of Wisconsin
Kelvin P. Quan, JD, MPH Chief Financial Officer & General Counsel, Alameda Alliance for Health
Doreena Wong, JD Staff Attorney, National Health Law Program

9:45-11:45 am: Concurrent Sessions - D Workshops

Session D-1: Listening to client voices: using focus groups and individual surveyors to gather information

Dennis P. Andrulis, PhD, MPH Research Professor, Department of Preventive Medicine and Community Health, SUNY Downstate Medical Center
Carol Pryor, MPH Policy Analyst, The Access Project
Fátima Rodríguez, MPH Research Analyst, Culture & Linguistic Services, L.A. Care Health Plan
Room: Promenade A

 

Session D-2: Managing the complex health needs of diverse populations: strategies for assessment, tracking and patient support

Christine Hall, RN, BAN Refugee Health Nurse, Family HealthCare Center
Tammy J. Sanderson, MS Project Supervisor, Hennepin County Office of Multi-Cultural Services
Abdullahi Daud, MBA Somali Healthcare Outreach Liaison, Hennepin County Office of Multi-Cultural Services
Room: Promenade B

 

Session D-3: Where are we on certification for medical interpreters?

Karin Ruschke, MA President, International Language Services
Elizabeth Anh-Dao Nguyen Board Member; Co-Chair, Standards & Certification Committee, California Healthcare Interpreters Association (CHIA)
Janet Erickson-Johnson Certification Manager, Language Line Services
Maria-Paz Beltran Avery, PhD Senior Research Associate, Education Development Center, Inc.; Advisory Board Chair, Massachusetts Medical Interpreters Association (MMIA)
Room: Promenade C

 

Session D-4: Measuring cultural competence in health care organizations

Karen W. Linkins, PhD Vice President, The Lewin Group
Sharrie McIntosh, MHA Senior Manager, The Lewin Group
Jan T. Liu, MHS Policy Analyst, Asian & Pacific Islander American Health Forum
Room: Grand C

 

Session D-5: Measuring the impact of cultural competence training on providers and institutions

Susan Kim, MPH Project Coordinator, Asian Health Coalition of Illinois
Revella Logan-Love, PhD President & CEO, Culturally Competent Communications
Rina Annett Wallace, PhD Vice President & Chief Liaison Officer, Culturally Competent Communications
Room: Grant

 

Session D-6: Health Literacy: Strategies for designing and implementing effective written materials for diverse populations

Dharma E. Cortés, PhD Senior Research Associate, Mauricio Gastón Institute for Latino Community Development and Public Policy, UMASS Boston
Fabio Sabogal, PhD Healthcare Information Specialist, Community-Based Quality Improvement, California Medical Review Inc. (CMRI)
Merry Tantaros, RN, MA, Project Manager, Managed Care, Community-Based Quality Improvement, California Medical Review Inc. (CMRI)
Susan Merrill, PhD, MPH Epidemiologist, California Medical Review Inc. (CMRI)
Room: Astor

 

Session D-7: Preparing effective trainers of cultural competence education

Sunita Mutha, MD Assistant Professor of Medicine, Division of General Internal Medicine; Director, The Network program, Center for the Health Professions, University of California, San Francisco
Carol Allen, MA Associate Director, The Network Program, Center for the Health Professions, University of California, San Francisco
Melissa Welch, MD, MPH Associate Clinical Professor of Medicine, Division of General Internal Medicine, San Francisco General Hospital; Founder, Perspectives of Differences Diversity Training and Consultation for Health Professionals; Medical Director, Health Plan of San Mateo
Room: 309 *Enrollment limited to 30 participants.

12:00-1:00 pm: Lunch

1:00-4:00 pm: Concurrent Sessions - E Workshops

Session E-1: Addressing cultural competence and health disparities: advances in research, quality measurement and reporting

Christina Bethell, PhD, MPH , MBA Senior Vice President, Research and Policy, FACCT – The Foundation for Accountability
Elizabeth A. McGlynn, PhD Associate Director, RAND Health
Anne C. Beal, MD, MPH Senior Program Officer, Quality of Care for Underserved Populations, The Commonwealth Fund
Room: Promenade A

 

Session E-2: Managing staff diversity in health care settings

David B. Hunt, JD President and CEO, Critical Measures, LLC
Richard S. Andrulis, PhD Professor, HRD and Psychology Department, Villanova University
Dumitrela Negru, MS Graduate Student, Graduate Program in I/O Psychology, Old Dominion University
Britt Weinstock, MA Manager, Center for Prevention and Health Services, Washington Business Group on Health
Duane C. Putnam Manager, Employer Initiatives, National Healthcare Operations, Pfizer Pharmaceuticals Group
Michael Reardon Aetna
Room: Promenade B

 

Session E-3: Outcomes research on cultural competence: setting the agenda

Julia Puebla Fortier Director, Resources for Cross Cultural Health Care
Elizabeth A. Jacobs, MD, MPP Senior Attending Physician, Cook County Hospital; Assistant Professor of Medicine, Rush Medical College
David H. Thom, MD, MPH, PhD Associate Professor, Family and Community Medicine, University of California, San Francisco
Miguel Tirado, PhD Professor of Health and Human Services, Institute for Community Collaborative Studies, California State University, Monterey Bay
Room: Promenade C

 

Session E-4: Responding to policy initiatives on linguistic and cultural access: State, Federal and JCAHO

Wendy L. Siegel, MUPP Partner, Millennia Consulting, LLC
Edwin Silverman, PhD Chief, Bureau of Immigrant and Refugee Services, Illinois Department of Human Services
Grace Hou Executive Director, Chinese Mutual Aid Association
Shiva Bidar-Sielaff, MA Manager, Interpreter Services & Minority Community Relations, University of Wisconsin Hospital & Clinics
Lisa M. Simeone Regional Manager, Office for Civil Rights – Region V, USDHHS
Marilyn Brusherd Equal Opportunity Specialist, Office for Civil Rights – Region V, USDHHS
Room: Grand C

 

Session E-5: Encouraging a culturally sensitive approach in a pediatric facility

Wilma Alvarado-Little, MA Manager of Interpreter Services, Children’s Memorial Hospital
Reem Tabbarah, LCSW, MPH Clinical Social Worker
Marty Knorre, MDiv, PhD Manager, Pastoral Care, Children's Memorial Hospital
Room: Grant

 

Session E-6: Cultural competence training for health professionals: methods and outcomes

Amy Brotzman, MHA, RD Manager, National Center for Culturally Competent Care, Kaiser Permanente Southern California
Elizabeth Wu, MA Coordinator, Regional Clinician-Patient Communication Program, Kaiser Permanente, Southern California
Ramon Yera, MD Southern California Permanente Medical Group
Ruben O. Halperin, MD Southern California Permanente Medical Group
Luis F. Guevara, Psy.D. Manager of Cross Cultural Training, Family Practice Residency Program, White Memorial Medical Center
Jeffrey M. Ring, PhD Director of Behavioral Sciences, Family Practice Residency Program, White Memorial Medical Center
Room: Astor

 

Session E-7: Translating research into practice: developing culturally sensitive measurement tools

Kimberly J. O’Malley, PhD Psychometrician, Houston VA Medical Center; Assistant Professor, Baylor College of Medicine
Barbara F. Sharf, PhD Professor & Director of Graduate Studies, Department of Speech Communication, Texas A & M University
Anh N. Tran, MPH Doctoral Candidate, University of North Carolina –- Chapel Hill School of Public Health
Room: Lincoln

 

4:00-5:00 pm: Closing Plenary Session

Carolyn Clancy*, MD Acting Administrator, Agency for Healthcare Research and Quality, USDHHS
Robinsue Frohboese, JD, PhD Principal Deputy, Office for Civil Rights, USDHHS
* Due to unforeseen circumstances, Dr. Clancy was unable to attend. Her presentation was given by Cindy Brach, MPP, Health Policy Researcher, Center for Organization and Delivery Studies, Agency for Healthcare Research and Quality