Plenary Session: Thursday, October
3, 8:00 — 9:15 am
"The Institute for Culturally Competent Care: Leveraging Kaiser Permanente's
Expertise"
Nilda Chong, MD, DrPH, MPH, Director, Institute for Culturally
Competent Care, Kaiser Permanente
Our nations’s increasing diversity heightens the relation between
medicine and culture to an unprecedented level: Provision of medical care
to culturally diverse patients now relies more heavily on cross-cultural
communication than at any other time. Kaiser Permanente is committed to
delivering care that addresses the needs of our culturally diverse membership.
The Kaiser Permanente Institute for Culturally Competent Care promotes
innovation and provides key resources to one of the most culturally diverse
communities in the world. For example, in Southern California our membership
consists of 24% Latinos and 12% African Americans; in Georgia our membership
is 37.8% African American and in Hawaii we have 33% Asian and 21% Hawaiian
members. The Institute selects and coordinates Kaiser Permanente’s
Centers of Excellence in Culturally Competent Care. The Centers develop
culturally competent clinical expertise for the major population groups
represented in our membership. In addition, the Institute provides tools,
training, and resources to Kaiser Permanente health care providers. An
upcoming resource, The Culturally Competent Care Toolkit, will be released
at the end of 2002. The Institute is currently developing the Culturally
Competent Care Training and Certification Program and the Provider Handbook
on Culturally Competent Care for Members with Disabilities, the fifth
provider handbook in the series.
Dr. Nilda Chong has more than twenty years of experience in training
providers in the delivery of care to culturally diverse populations. She
is the author of the book, The Latino Patient: A Cultural Guide for
Health Care Providers. Dr. Chong’s experience includes international
work as a consultant and trainer of trainers with the Pan American Health
Organization/World Health Organization, and national level positions with
the Ministry of Health in Panama. She taught at the School of Medicine,
University of Panama and at Florida State University for over fifteen
years before moving to the Bay Area. Dr. Chong was involved with the US
Surgeon General’s Office initiative that led to the publication of
the 1992 Surgeon General’s Report on Tobacco in the Americas. From
1996 to 1998 she was on the advisory board for the California Medical
Association’s ComPACT initiative (Community Physician Activists Countering
Tobacco) and on the materials review committee of the Tobacco Education
Clearinghouse of California. She is currently a member of the Advisory
board of the Hispanic/Latino Tobacco Education Network (California). Dr.
Chong holds her doctorate in public health from the University of California,
Berkeley (with a Multicultural Health Specialty), her master’s degree
in public health from the University of Panama, and her medical degree
from the University of Panama. She is a member of the American Public
Health Association and of the California Public Health Association-North.
Nilda Chong, MD, DrPH, MPH
Director
Institute for Culturally Competent Care
Kaiser Permanente
One Kaiser Plaza
Oakland, California 94612
Phone: 510-271-2315
Fax: 510-271-5757
E-mail: nilda.chong@kp.org
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