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Workshops
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C Workshops
8 Concurrent Sessions
Workshop C-1: Transforming
organizations to improve cultural competence and quality*
Katherine Gottlieb, MBA President & CEO, Southcentral Foundation,
and Douglas Eby, MD, MPH Vice President, Medical Services, Southcentral
Foundation at the Alaska Native Medical Center (Anchorage, Alaska)*
Joan Quinlan, MPP Director, Community Benefits at Massachusetts
General Hospital (Boston, Massachusetts)
Workshop C-2: Improving communication
with diverse populations: implications for quality*
Christina Bethell, PhD, MBA, MPH Director, The Child and Adolescent
Health Measurement Initiative; Associate Professor, Department of Pediatrics,
School of Medicine, Oregon Health & Science University
Andrew Chang, JD, MPH Director, Center for Patient Safety,
Division of Research, Joint Commission on Accreditation of Healthcare
Organization (JCAHO), and Chandrika Divi, MPH Associate Project
Director, Center for Patient Safety Research, Joint Commission on Accreditation
of Healthcare Organizations (JCAHO), (Oakbrook Terrace, Illinois)
Helen Wu, MSc Program Director, National Quality Forum (Washington,
DC)
Workshop C-3: Developing an
interpreter code of ethics and implications for practice*
Karin Ruschke, MA President, International Language Service,
Inc.; Co-Chair, Standards, Training and Certification Committee of the
National Council on Interpreting in Health Care (Chicago, Illinois),
and Shiva Bidar-Sielaff Manager of Interpreter Services, University
of Wisconsin Hospitals & Clinics (Madison, Wisconsin)*
Priscilla Mendenhall Director, Education and Training, Northern
Virginia Area Health Education Center (Alexandria, Virginia), Wilma
Alvarado-Little Co-Chair of the Board, National Council on Interpreting
in Health Care (Albany, New York), and Seyoum Berhe Director
of the Arlington Diocese Office of Resettlement (Washington, DC)
Workshop C-4: Measuring the
costs and benefits of language services*
Juan José Orellana, MBA Strategic Planner, Molina Healthcare-Hablamos
Juntos Su Idioma (Long Beach, California)
Charles Soltoff, MBA Associate Vice President, Program Development,
Temple University Health System (Philadelphia, Pennsylvania)
Brenda Seagrave-Whittle Senior Director of Member Development,
Neighborhood Health Plan of Rhode Island (Providence, Rhode Island)*
Workshop C-5: Designing and
delivering culturally appropriate health services: strategies for maximizing
community participation*
Peer-to-peer practice advancement session
Alison Alfonzo Pence Community Services Director, The Cross
Cultural Health Care Program (Seattle, Washington)
Martha Geraty Director, Community Outreach Programs, UC Davis
Center for Healthy Aging, Event Chair, Healthy Aging Summit 2002-2003
(Sacramento, California)*
Nathaly Herrel, MSc Project Coordinator, Minnesota International
Health Volunteers (Minneapolis, Minnesota)*
Robert Phillips, MPA Principal, Carter Phillips LLC; Board
Chair, Health Access California; Board member California Donor Transplant
Network; former Board Treasurer, Alameda County Medical Center; Participant
in Worlds Apart Film (San Francisco, California)
Sharon Sherlock, RN, BSN, MSA Executive Director, Reach Out
of Montgomery County (Dayton, Ohio)
Winston Tseng, PhD Postdoctoral Fellow, Behavioral Factors
Training Grant, University of California, Berkeley, School of Public
Health (Berkeley, California)*
Workshop C-6: Cultural competence
training for health professionals: How to reach them and what difference
it makes*
Peer-to-peer practice advancement session
Joseph R. Betancourt, MD, MPH Senior Scientist, Institute for
Health Policy; Director of Multicultural Education, Massachusetts General
Hospital-Harvard Medical School (Boston, Massachusetts)
Diana Carr, MA Cultural and Linguistic Services, Health Net
of California (Pasadena, California)
Ann S. Kenny, MPH, RN Director, Center for Healthcare Outreach
and Management Support, Science Application International Corporation
(SAIC) (Falls Church, Virginia)
Robert C. Like, MD, MS Department of Family Medicine, Robert
W. Johnson Medical School (New Brunswick, New Jersey)*
Guadalupe Pacheco, MSW Special Assistant. to the Director,
USDHHS Office of Minority Health (Rockville, Maryland)
Mary Walton, RN, MSN Nurse Manager, Department of Nursing,
The Children's Hospital of Philadelphia (Philadelphia, Pennsylvania)
Facilitator: Ira SenGupta Executive Director, Cross Cultural
Health Care Program (Seattle, Washington)
Workshop C-7: Managed health
networks meet the challenge of serving diverse populations*
Arthur Chen, MD Chief Medical Officer, Alameda Alliance for
Health (Alameda, California)
Lucienne H. Ricketts Manager, Public Affairs and Cultural and
Linguistic Services, and Loretta Estes Coordinator, Cultural
and Linguistic Services, Passport Health Plan (Louisville, Kentucky)
Workshop C-8: Improving quality
of care for Medicare beneficiaries: interventions to improve care for
underserved communities
Jacqueline Harley, MS Co- Government Task Leader, Reduce Disparities
Projects, Centers for Medicare & Medicaid Services (Baltimore, Maryland)
Steven Preston PhD Co- Government Task Leader, Reduce Disparities
Projects, Centers for Medicare & Medicaid Services (Seattle, Washington)
Susan Brittman, MPH Special Projects Manager, QSource-Center
for Healthcare Quality, Underserved Quality Improvement Organization
Support Center (Memphis, Tennessee)
Mary ‘Toni’ Flowers, RN Director of Health Disparities
and Cultural Competency, MPRO-Michigan Quality Improvement Organization
(Detroit, Michigan)
Romie Lutz Health Educator, Quality Insights of Delaware Quality
Improvement Organization (Wilmington, Delaware)
Paula Savini Director of Communications, Quality Insights of
Delaware Quality Improvement Organization (Wilmington, Delaware)
Discussant: Judith M. Hammond, PhD Interventions Specialist,
Q-Source-Center for Healthcare Quality, Underserved Quality Improvement
Support Center (Memphis, Tennessee)
*Resource Materials available for this presenter. See white pages in
this section.
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