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Fifth National Conference on
Quality Health Care for Culturally Diverse Populations

Building the Essential Link between Quality, Cultural Competence, and Disparities Reduction

October 17-20, 2006
Renaissance Seattle Hotel, 515 Madison Street, Seattle, Washington

Presented by
Drexel University School of Public Health Center for Health Equality

Resources for Cross Cultural Health Care
US Department of Health and Human Services, Office of Minority Health

2006 CONFERENCE

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CALL FOR PRESENTATION PROPOSALS, PART 2
LIST OF POTENTIAL PRESENTATION TOPICS

The Call for Presentation Proposals is CLOSED.
The deadline for receipt of presentation proposals was Feb. 28, 2006.

In consultation with our National Advisory Group and presenters and attendees from the last four conferences, we have compiled a list of potential presentation topics for the 2006 conference. This list is not intended to be exhaustive, but can be used by potential speakers to guide their submissions to our Call for Proposals. We will be especially interested in presentations related to the main theme of the conference, “Building the essential link between quality, cultural competence and disparities reduction.”

The Relationship between Quality and Cultural Competence and Disparities Reduction

We are looking for sessions and presentations on organizational practices, policies (institutional or governmental), and research that explicitly make a connection between quality goals and cultural competence or disparity reduction. For instance, these may include initiatives that link the quality domains identified by the Institute of Medicine (patient centeredness, safety, timeliness, effectiveness, efficiency and equality) with activities described in the CLAS Standards (culturally sensitive interventions, language assistance, and organizational supports for cultural/linguistic competence). We are also interested in efforts to develop data systems on quality of care that incorporate these diversity dimensions and reports of how existing quality of care programs are expanding their efforts to include cultural and linguistic diversity.

For more information, please also see the overview of the report, Establishing the Importance of Cultural Competence in Health Care Quality Improvement .

Focus on: The Pacific Northwest as a Trailblazer in Culturally Competent Care

  • Presentations on model programs and policies

Focus on: International Models of Culturally Competent Care

  • Model programs and policies from the European Migrant-Friendly Hospital initiative
  • Model programs and policies from Pacific Rim countries

Designing and Implementing Culturally Competent Programs

  • CLAS best practices, and issues related to implementation
  • Measuring organizational cultural competence
  • Integrating cultural competence into larger organizational objectives / initiatives
  • Getting and keeping administrative support for CLAS programs
  • Improving the cultural competence of non-clinical units (reception, financial offices, etc)
  • Designing health systems and programs for specific cultures: what components affect an individual’s healthcare experience, what works, and what is transferable to multicultural health settings.
  • Involving communities in health planning
  • How to build community coalitions with providers, interpreters, and ethnic communities to address access, quality and workforce issues

Improving Linguistic Access

  • Comparative studies of different interpretation modalities (face-to-face, video, other remote)
  • Update on certification of interpreters and/or translators.
  • Improving attitudes among staff about providing language services
  • Testing language proficiency and clinical knowledge among interpreters and bilingual staff
  • How to build coalitions to advocate for Medicaid funding for language services, including grass roots advocacy, developing an administrative/legislative advocacy agenda, and making the case for language services in tough budgetary times
  • Improving the availability/quality of on-site interpreters in rural areas or for languages less commonly needed.
  • Updates from national initiatives (Hablamos Juntos, Commonwealth, OMH, state refugee health coordinators, etc)
  • Effectively training/using bilingual staff, as interpreters or as direct communicators
  • Strategies for sharing translated materials
  • Issues around developing and implementing translated signage
  • Quality control in translation: training, evaluation of existing materials, translation v. original language development, back translation and other methods, use of online translators
  • Advances in health literacy for diverse populations

Designing Care that is Culturally Competent

  • Cultural competence in emergency preparedness (pandemics, bioterrorism, etc)
  • How to handle issues of religion and spirituality in care-giving
  • Culturally competent patient assessment/intake, treatment planning and discharge planning
  • Case studies in cross-cultural ethics
  • How to handle the involvement of children in care (as interpreters or cultural brokers)
  • Ethnopharmacology
  • Improving treatment and medication adherence

Models of Culturally Competent Care for Specific Conditions or Specific Populations (we are especially interested in sessions that summarize the history, successes and failures in dealing with specific conditions/populations, and can discuss proposed new approaches in that context)

  • Mental health
  • People with disabilities
  • Elderly (e.g. working with caregivers from different cultures; dementia; palliative care)
  • Focus on specific ethnic groups
  • Immigrants and refugees, especially obtaining information about and planning services for newly-arrived or unfamiliar cultures
  • Perceptions of health/health care by different racial/ethnic groups
  • Updates on health disparities for different groups
  • Lesbian/Gay/Bisexual/ Transgender (LGBT) health care issues

Training and Supporting Culturally Competent Health Care Professionals

  • Cultural competence training by professional role: frontline staff, allied health, nursing, specialty care
  • How to change attitudes, and deal with provider resistance to cultural competence training
  • Acknowledging and moving beyond racism
  • Integrating cultural competence training of health professions students into other humanistic curricula
  • Comparisons/validations of different training techniques and programs
  • Train the trainer workshops
  • Creative use of bilingual staff and foreign-trained health professionals
  • Using patient navigators and other cultural support staff

Data, Evaluation, Research

  • How to collect race/ethnicity/language data – issues for patients, providers and organizations
  • How to integrate race/ethnicity/language data into existing data systems
  • Cross-cultural measurement issues, and improving the validity/reliability of standard measurement tools
  • Research review: the top studies that point to a relationship between CLAS and outcomes
  • How to evaluate the effectiveness of programs / curricula –tools and designs
  • Inclusion of diverse populations in research
  • Making the link between interpretation and improved adherence / other outcomes

Policy and other big picture issues

  • Updates on state legislation related to linguistic access and cultural competence
  • How to network with and educate state and federal health officials on the value of cultural competence
  • Impact of state and federal budget constraints on funding for health care for diverse populations
  • Update on CLAS-related state and federal policy initiatives and advocacy efforts
  • Updates on making the business case for cultural competence
 

    As with the rest of Diversity Rx, this section is a work in progress and we welcome information on other efforts, programs, and reports that will expand upon the information offered here. Please let us know if you have other examples to include here.
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