Language Access and the Law: Caring for the LEP Patient

Critical Measures, LLC
Hunt, David B.
Walker, Patricia F.
Published Date: 

Language Access and the Law in Healthcare is the nation's first e-learning program on this critical topic. The course is designed to increase physicians' knowledge of the business, medical (quality/safety) and legal reasons for providing language access services to patients. In particular, it will teach clinicians how to:

  • Grow their practices in response to demand from culturally and linguistically diverse patients.
  • Effectively discharge their legal obligations to provide language access services under federal and state law, the CLAS standards and the new Joint Commission cultural competence standards.
  • Avoid common problems in providing interpreters and written translated materials.
  • Work effectively with interpreters.
  • Provide high quality language access services that increase patient safety.
  • Avoid unwanted litigation through, proactive risk-management strategies.

Language Access and the Law is accredited for 2.25 hours of CME credit for both physicians and nurses. The program requires users to resolve multiple, complex medical and legal issues via a comprehensive patient case study involving a Hmong patient. Follow Mr. Vang, a 68 year-old Hmong man as he deals with common language access problems in a health plan, physician clinic, emergency room, outpatient/pharmacy setting and a hospital inpatient setting.For more information or a web-based demonstration of the program, please contact: David Hunt, J.D. President and CEO of Critical Measures, LLC at 612-746-1375 (phone) or by e-mail at  


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